Returns & Exchanges
At Plantoria Pure Inc., we stand by the quality of our botanical beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for a full refund.
Initiate Your Request
Contact our support team at [email protected] within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Affix Shipping Label
Print the prepaid shipping label provided by our team and attach it to the outside of your box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing